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***** Free-Flight/Pre-Flight*****
We have found that a visual inspection alone frequently misses critical problems. In 2023 we implemented the “Free-Flight” process whereas every machine purchased through our website is fueled, oiled, and test run prior to shipping. This addition has reduced our warranty rate to less than 1%, which is a win for us as a company, and you as a consumer.
***2025***
We highly recommend each machine undergo Pre-Flight service when purchased new. This service involves partial disassembly and proper reassembly, using proper torque specifications and thread-locker, greasing critical bearing components as well as “rough” tuning to start the break in process. This covers the majorly of suggested maintenance for the first season of use. Historically we have encouraged customers to complete this process on their own , however recent changes to import regulations and taxation structure have, at times, significantly slowed our ability to acquire replacement parts. We currently recommend selecting the Pre-Flight service at checkout which has us complete the service prior to shipment. Although we have a remarkably low warranty rate, our hope by implementing this change is to come as close to possible to eliminating warranty issues faced by our customers. If you have questions please don’t hesitate to contact us at any time.
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